Frequently Asked Questions

What time are you open?
We are open everyday from 4:00 pm to 12:00 am we do open earlier or stay open later for special events and holidays, it’s best to call ahead and double check.
Where are you located?
We are located at #1148 E Rodriguez Sr. Ave, New Manila, Quezon City – across the street from Christ the King
Is there an age limit?
Yes, it is not recommended that young children under 12 years old attend.
Is the attraction outdoors or indoors?
The entire attraction is indoors with air conditioning, the waiting area is outdoors with portions covered or under a tent.
How long does it take to go through the attraction?
It’s hard to say because everyone moves through at their own pace, but on average 45 minutes to 1 hour, or you could be trapped inside forever! Mwah hahaha!
Can we take photos or video in the haunted attraction?
No pictures or video is allowed inside, you can take as many photos as you want outside and at the snack bar, there are also designated areas for our photographers to take your pictures inside for a fee.
Is there a dress code?
Yes. No high heels (we have stairs inside the attraction), no backpacks or bags, no props or masks with costumes (costumes are permitted), and we highly recommend not wearing expensive clothing due to the potential for them getting stained, wet, ripped, etc, inside the attraction. WE ARE NOT RESPONSIBLE FOR LOST, STOLEN, DAMAGED PROPERTY.

TIP: We are unable to go back through the attraction to look for your phone, or other items you WILL drop because there is no video recording or photography once you enter. Leave the phone in your pocket where it belongs.

Do you allow purses or bags in the attraction?
We allow small bags or purses, we are not responsible if anything is lost. Large purses, bags, backpacks, or luggage is not allowed inside.
Will the actors touch us?
No, the actors will not touch you, so don’t touch them either.
Can I bring my pet?
No, we do not allow animals or pets inside the attraction.
How long is the wait line?
It depends, weekdays are less crowded than weekends, during special events and holidays the wait will be longer.
What forms of payment do we accept?
We accept cash or credit cards.
When is my online ticket valid?
Only on the day you made the reservation, you can come anytime during that day.
Do you offer refunds?
No, if you miss your scheduled day there is no refund, if you are removed from the attraction for inappropriate behavior or breaking the rules there is no refund, in the case where the attraction is closed we can offer to reschedule your ticket for another day. We are open rain or shine.
What does my ticket purchase include?
A one time entry to the Asylum haunted attraction. Gifts, food, and photographs are separate unless you purchased a package that included those items.
What time should I arrive?
There may be days with long waiting periods, we will do our best to accommodate all visitors, but if you arrive after we have closed you will not be admitted, so it is best if you don’t come too late.
Can I reschedule my online ticket?
Yes, as long as you do it prior to the day on your ticket.
Are group rates available?
Yes, if you have a group of 20 or more persons please contact us for more information.
Are you open if it rains?
Yes, rain or shine we are open, but it the weather is bad, like typhoon bad we will be closed. Its best to call ahead to make sure we are open.
Who is NOT allowed in the attraction?
The Asylum is not recommended for those with known and pre-existing medical conditions including, but not limited to: pregnancy, breathing, heart, psychological, joint or muscle conditions, pre-existing medical conditions, back, neck or skeletal problems, any activity made worse by physical exertion, or if you are not physically fit. Attractions require guests to walk great distances over a winding pathway with moving floors and walls.
Are there food and drinks at the Asylum
Yes, we have a food and beverage snack bar at the attraction after you exit. No outside food or beverages of any kind will be permitted in the attraction. All water bottles, coffee cups, etc, must be thrown out prior to entering.
Can I smoke or bring my lighter to the attraction?
No, smoking and any lighters even if they are in your pocket or purse will not be allowed inside the attraction!
Can I get out if I'm too scared?
Yes, please inform any member of our staff and let them know you want to leave and they will escort you to the nearest exit.
What are your rules?
We do not allow aggressive behavior, pushing, weapons of any kind, drugs, smoking, alcohol, touching of our actors or staff, etc. We have a list of rules just like any other business that must be adhered to for your own safety. Please go through the attractions in a civilized manner and everyone (including yourself) will have a great time. Additionally, we refuse entry to anyone who appears drunk, on drugs, or openly aggressive towards our staff/actors.
Do you have parking?
Yes, we have parking spaces in front of the attraction and along E Rodriguez Sr. Ave, this is free, there is also pay parking at Christ the King for P50 per car, it is located directly across the street from the attraction.

RULES

The attraction reserves the right to refuse admission to anyone. You will experience intense audio, lighting, extreme low visibility, strobe lights, fog, damp or wet conditions, moving floors, special effects, sudden actions, and an overall physically demanding environment. You should NOT ENTER this attraction if you suffer from asthma, heart conditions, prone to seizures, physical ailments, respiratory or any type of medical problem, or are pregnant or suffer any form of mental disease including claustrophobia.

DO NOT ENTER the attraction if you are intoxicated, wearing any form of cast, medical brace, using crutches, or have any type of physical limitations. Do not enter the attraction if you are taking medications or using drugs of any type. You will not be admitted if any of those conditions are to be noticed by our staff. 

DO NOT ENTER IF YOU SUFFER FROM ASTHMA, HEART CONDITIONS, SEIZURES, OR ANY TYPE OF MENTAL, PHYSICAL , RESPIRATORY AND OR MEDICAL PROBLEMS.

DO NOT SMOKE, run, eat, or drink anything inside the attraction. Additionally, there is no touching of the actors, customers, or props inside the attraction. No video or flash photography may be taken inside the attractions. You will not be admitted and asked to leave the property if any of the rules are not followed. 

THERE ARE NO REFUNDS! ENTER AT YOUR OWN RISK!

Your ticket is a revocable license and may be taken and admission refused for violation of the attraction rules. Holder of the ticket understands that there is inherent risk involved with attending this attraction. Holder voluntarily assumes all risks and dangers associated with participation in the attraction. In consideration and acceptance of entrance in to this attraction holder agrees to release the operator, it’s parent corporation, affiliates, officers directors and employees and landlord from any liability, harm injury or death, cost of expense whatsoever that may arise directly or indirectly, from attending this attraction.

DISCLAIMER

This attraction reserves the right to refuse anyone. You will experience intense audio, lighting, extreme low visibility, strobe lights, fog, damp or wet conditions, moving floors, special effects, sudden actions and an overall physically demanding environment. You should NOT ENTER a haunted house if you suffer from asthma, heart conditions, prone to seizures, physical ailments, respiratory or any type of medical problem, or are pregnant or suffer from any type of mental disease including claustrophobia. DO NOT ENTER the attraction if you are intoxicated, wearing any form of cast, medical brace, using crutches, or have any type of physical limitation. Do not enter the attraction if you are taking medications or using drugs of any type. You will not be admitted if any of these conditions are to be noticed by our staff. DO NOT smoke, run, eat or drink inside the attraction. Additionally there is no touching of actors, customers or props inside the attraction. No video or flash photography may be taken inside the attraction. If any of the rules are not followed, you will not be admitted and asked to leave the property. Your ticket is a revocable license and may be taken and admission refused upon refund of purchase price. Holder of this ticket understands that there is inherent risk involved with attending this attraction. Holder voluntarily assumes all risks and dangers associated with participation in this attraction. In consideration and acceptance of entrance into this attraction holder agrees to release the operator, it’s parent corporation, affiliates, offices, directors and employees and landlord from any liability, harm, injury or death, cost or expense whatsoever that may arise directly or indirectly from attending this attraction or any of the attractions at this location.